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Popular articles

The AB Sales Bot: Chat Commands

Ask the AB Sales bot for your leads, pipeline, or customers — or create a lead — right from a Teams chat. All commands work in English and Japanese.

Importing and Exporting Leads (CSV)

Bring leads into AB Sales from a CSV file or export your whole lead list — including labels, funnel stage, and AI research. Covers the template, duplicate detection, and which columns import.

Your Personal Settings

Your personal AB Support settings — profile, language, timezone, and the opt-in ticket digest email — and how they differ from a desk's admin-only settings.

Working the Ticket Queue

How to scan, filter, and work the AB Support ticket queue: the inbox row signals, quick filters and sort, saved filters, keyboard triage, and bulk actions.

AB Support — Reviewer & Publisher Reference

Reference for Microsoft store reviewers: what AB Support does, an end-to-end test path, and why each requested permission is needed.

Who Can See Your Tickets and Customers

Who has access to an AB Support desk's tickets and customers — desk membership, and why one desk (or another AB product) can never see another's data.

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