Help & Support
Find guides, tips, and answers to get the most out of AB. Browse by topic or search for what you need.
Who Can See Your Tickets and Customers
Who has access to an AB Support desk's tickets and customers — desk membership follows the Teams channel, signing in on the web doesn't change it, and one desk (or another AB product) can never see another's data.
Installing AB Support in Teams
How to add AB Support to a Microsoft Teams channel and turn it into a working support desk — and how to work that same desk in a web browser afterwards. Your customers never touch either.
Your Customer Store
Everyone who contacts your AB Support desk becomes a customer record, matched by email or phone number depending on the channel, so returning people bring their history. It's AB Support's own store, separate from the AB Sales CRM.
The AB Support Dashboard
A desk opens on an interactive dashboard — in Teams or the web app. Its metric tiles are clickable and open the ticket list filtered to exactly those tickets. Which tiles click through, which don't, and how to read the numbers.
AB Support Settings
Two things are called settings in AB Support: your personal settings (language, timezone, ticket digest) and a desk's admin-only settings (members, channels, statuses, knowledge sources), reached from the gear inside the desk.
Support Desks: Your Workspace per Channel
A desk is your AB Support workspace for one Teams channel — its own tickets, customers and settings, independent of AB Projects and AB Sales. How one is created, and how to open it from Teams or the web.
How Customers Reach You
The five ways customers reach your AB Support desk — web chat, support email, web forms, WhatsApp and SMS — how each becomes a ticket, and what setting each one up actually takes, including US number registration.