Help & Support

Find guides, tips, and answers to get the most out of AB. Browse by topic or search for what you need.

Total 1 articles. Currently on page 1 of / 1

How a Support Ticket Works

How an AB Support ticket works: the AI answers first, then hands off to a human; plus the Needs us / Waiting on customer / Finished status categories, internal notes, the activity timeline, resolve reasons, and undelivered replies.

AB Support
tickets
ticket lifecycle
statuses
internal notes
activity timeline
escalation
resolve
reopen
undelivered replies

Category

AB Projects
41
AB Sales
22
AB Support
20
Common
6

Tags

AB Projects 35 AB Sales 24 CRM 22 AB Support 20 Microsoft SSO 6 Microsoft Teams 6 admin consent 5 AB Projects documents 4 AI assistants 3 ActionBridge 3

Search History

board view 7450 project summary export 1391 project updates 1388 ActionBridge 1345 Teams project roles 1311 project configuration 1292 project roles 1292 permissions 1254 Microsoft Teams task management 1251 install in Teams 1250 ACTIONBRIDGE task creation 1243 assign task 1243 RBAC 1242 AI support 1240 ACTIONBRIDGE project settings 1239 one channel per project 1238 task deadline notification 1237 filters 1228 Microsoft 365 app 1225 task management 1224 work planning 1221 collaborative task tracking 1216 in-app messages 1216 reminder timing 1213 project member communication 1210 task workflows 1204 AB 1198 ACTIONBRIDGE notifications 1185 monthly charges 1177 Teams collaboration 1173