Help & Support

Find guides, tips, and answers to get the most out of AB. Browse by topic or search for what you need.

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Where an Escalated Ticket Goes

When the AI can't answer, it routes the ticket to CS, Tech or Product with a one-line reason and a draft reply. What routing is, what it isn't, and why a routed ticket still needs someone to claim it.

AB Support
routing
escalation
triage
CS
Tech
Product
suggested reply

Knowledge Sources: How the AI Answers

The AI answers customers directly from the knowledge sources you point it at — this desk's own knowledge base, another workspace's wiki, or public help content — and cites them. It finds articles by meaning, so customers can ask in any language and still be answered from what you wrote.

AB Support
knowledge base
wiki
AI answers
citations
sources
languages
multilingual
translation

Category

AB Projects
41
AB Sales
23
AB Support
22
Common
6

Tags

AB Projects 35 AB Sales 25 AB Support 23 CRM 23 Microsoft Teams 7 Microsoft SSO 6 admin consent 5 AB Projects documents 4 AI assistants 3 API 3

Search History

board view 7634 project updates 1449 project summary export 1438 ActionBridge 1409 Teams project roles 1360 project configuration 1347 project roles 1344 permissions 1316 Microsoft Teams task management 1299 RBAC 1298 install in Teams 1298 AI support 1295 ACTIONBRIDGE task creation 1288 one channel per project 1288 task deadline notification 1287 assign task 1286 ACTIONBRIDGE project settings 1280 filters 1278 work planning 1278 task management 1273 AB 1271 Microsoft 365 app 1264 collaborative task tracking 1263 in-app messages 1263 project member communication 1258 reminder timing 1256 task workflows 1247 ACTIONBRIDGE notifications 1234 monthly charges 1228 Teams collaboration 1205