Help & Support
Find guides, tips, and answers to get the most out of AB. Browse by topic or search for what you need.
Your Personal Settings
Your personal AB Support settings — profile, language, timezone, and the opt-in ticket digest email — and how they differ from a desk's admin-only settings.
Working the Ticket Queue
How to scan, filter, and work the AB Support ticket queue: the inbox row signals, quick filters and sort, saved filters, keyboard triage, and bulk actions.
Assigning Tickets to Your Team
How to assign a support ticket to a teammate so a real team can divide the work, plus how assignment differs from AI-vs-human handling.
The AB Support Dashboard
The AB Support tab opens on an interactive dashboard: its metric tiles are clickable and open the ticket list filtered to exactly those tickets. Which tiles click through, which don't, and how to read the numbers.
How a Support Ticket Works
How an AB Support ticket works: the AI answers first, then hands off to a human; plus the Open/Pending/Closed status categories, internal notes, the activity timeline, resolve/reopen reasons, and undelivered replies.
AB Support: Overview
AB Support is AI-assisted customer service inside Microsoft Teams — customers reach you by web chat, email, forms, WhatsApp and SMS; tickets land in one queue your team works. The hub for every AB Support help page.