AB Support is AI customer service that lives inside Microsoft Teams. Customers reach you by web chat, email, and web forms; the AI answers common questions from your own knowledge base — with cited sources — and hands anything it can’t resolve to the right person on your team, all without leaving Teams.
What you can do
Answer instantly with AI
The AI answers common questions from your knowledge base, citing its sources. See how a ticket works.
Meet customers where they are
Web chat, support email, and web forms all become tickets. See customer channels.
Work in Teams
Every new inquiry posts a card in your support channel — reply to the customer right from it.
Route what needs a human
Anything the AI can’t answer is handed to the right team with the full conversation and a suggested reply.
How a ticket flows
A customer’s message becomes a ticket. The AI tries to answer it first; if it can’t, the ticket is handed to a person on your team, who replies from Teams. See how a ticket works.
Who it’s for
- Support teams who already live in Microsoft Teams and don’t want a separate help-desk tool open all day.
- Small teams who want AI to handle the repetitive questions, so people only touch what genuinely needs them.
- Anyone whose “support inbox” today is a shared mailbox (an inbox several people read, like support@yourcompany.com) quietly piling up.