AB Support is AI-assisted customer service for your team. Customers reach you by web chat, email, web form, WhatsApp, and SMS; each message becomes a ticket. The AI answers common questions from your own knowledge base — with cited sources — and hands anything it can’t resolve to a person on your team.
Tickets arrive from several channels and land in one queue. However a customer reaches you — chat, email, form, WhatsApp, or SMS — it becomes a ticket in a single list your team scans and works. Your customers never sign in to anything; that’s where your agents work. See how customers reach you.
Where your team works
Teams or a browser — same desks, same tickets. You can work AB Support from the app inside Microsoft Teams, or sign in on the web at blz.actionbridge.io/web/hub and open AB Support alongside AB Projects and AB Sales. It’s one desk either way — the same queue, the same settings, nothing to keep in sync. Sign-in is your Microsoft account in both places.
How a ticket flows
Customer asks AI answers Escalated to an agent Resolved
A customer’s message becomes a ticket. The AI tries to answer it first; if it can’t, the ticket is handed to a person on your team, who replies from Teams or the web. See how a ticket works.
The pieces
Channels — how customers reach you: web chat, email, web form, WhatsApp, and SMS. Working the queue — scan, filter, and triage the ticket inbox. The dashboard — the numbers, and one click into the tickets behind them. How a ticket works — the lifecycle, internal notes, and the activity timeline. Desk settings & roles — channels, mailbox, statuses, and members (admin-only). Your personal settings — language, timezone, and your ticket digest email. Desks — how separate support teams and inboxes are organized.
Who it’s for
- Support teams who already live in Microsoft Teams and don’t want a separate help-desk tool open all day.
- Teams with people who don’t use Teams much — they can work the same queue in a browser instead.
- Small teams who want AI to handle the repetitive questions, so people only touch what genuinely needs them.
- Anyone whose “support inbox” today is a shared mailbox (an inbox several people read, like support@yourcompany.com) quietly piling up.
The goal isn’t to replace a full enterprise help desk — it’s to resolve the routine front line automatically, and hand your team the rest with everything they need to reply fast.