A desk is your AB Support workspace for one Microsoft Teams channel — it holds that channel’s tickets, customers, and settings. Each app in the AB family names this idea differently: a project in AB Projects, a workspace in AB Sales, and a desk in AB Support.
A desk is its own thing. It doesn’t share data or a license with AB Projects or AB Sales — a desk has its own tickets, its own customer list, and its own settings, even in a channel that also runs the other AB apps. You can use AB Support entirely on its own.
Creating a desk
You create a desk by adding the AB Support tab to a Teams channel. Configuring the tab sets the desk up for that channel automatically — you don’t need an AB Projects project first.
- Add the tab. In your support channel, choose + → AB Support, then Save.
- The desk is ready. The tab opens the desk’s inbox and dashboard, and the channel is now registered to receive new-inquiry cards.
- Set it up. Open Settings to turn on your channels and point the AI at your knowledge — see Settings.
Finding your desks
Opening the AB Support personal app lists your support desks — the channels you belong to that have AB Support set up. Each desk has an Open button (its inbox) and a Settings gear.
Customers never see a desk. A desk is where your team works; customers reach it through web chat, email, and forms. See the overview.