A “Contact us” web form turns into a ticket the moment it’s submitted. The reply goes back by email to the address the visitor left — the same way email tickets work.
Two ways to use forms. Link the ready-made hosted form, or keep your own form and have it POST to AB Support. Either way, each submission is one ticket.
Option 1 — the hosted form
In Settings → Web forms, click Open hosted form and share its link, or embed it on your site. Nothing to build.
Option 2 — POST your own form
Send your form’s fields to the endpoint as JSON:
POST https://blz.actionbridge.io/api/support/chat/form/submit
{ "widgetKey": "wk_your_key", "name": "…", "email": "…", "subject": "…", "message": "…" }The widgetKey is the same one your chat widget uses — copy it from Settings.
Regenerating the widget key breaks your form as well as your chat widget. They share one key. If you regenerate it, update
widgetKey here and data-key in the chat snippet.Form replies are emailed — so the mailbox has to be connected. Because the answer goes to the submitter’s email address, your support mailbox must be set up first. A form on its own will collect tickets you can’t reply to.
Forms are one of five ways in — see how customers reach you.