The web chat widget is a chat bubble you drop onto any web page with a single <script> tag. Visitors chat with your AI; when a person takes over, their replies appear in the same bubble — live.
Always copy the snippet from your desk’s Settings. It carries a widget key (a token like
wk_…) that routes every chat to your desk. See Settings.Adding it to your site
Paste the snippet just before your closing </body> tag:
<script src="https://blz.actionbridge.io/support/widget.js" data-key="wk_your_key_here"></script>The widget loads in its own frame, so it won’t clash with your site’s styles or scripts.
Options
| Attribute | What it does |
|---|---|
data-key | Required. Your desk’s widget key, from Settings. |
data-position | right (default) or left — which corner the bubble sits in. |
data-offset | Pixels from the corner (default 20). |
If your page shows a reCAPTCHA badge in the same corner, the widget automatically lifts above it so the two don’t overlap.
What the visitor sees
- They open the bubble and leave a name, email, and first message.
- The AI answers from your knowledge, with sources, right in the chat.
- A person can take over — their reply appears in the same chat within a few seconds.
Regenerating the key breaks the old embed. If you regenerate the widget key in Settings, update
data-key everywhere the snippet is pasted.Web chat is one of three ways in — see how customers reach you, and how a ticket works once a chat starts.