A “Contact us” web form turns into a ticket the moment it’s submitted. The reply goes back by email to the address the visitor left — the same way email tickets work.
Two ways to use forms. Link the ready-made hosted form, or keep your own form and have it POST to AB Support. Either way, each submission is one ticket.
Option 1 — the hosted form
In Settings → Web forms, open the hosted form and share its link, or embed it on your site. Nothing to build.
Option 2 — POST your own form
Send your form’s fields to the endpoint as JSON:
POST https://blz.actionbridge.io/api/support/chat/form/submit
{ "widgetKey": "wk_your_key", "name": "…", "email": "…", "subject": "…", "message": "…" }The widgetKey is the same one your chat widget uses — get it from Settings.
Form replies are emailed. Because the answer goes to the submitter’s email address, your support mailbox needs to be set up for replies to send.
Forms are one of three ways in — see how customers reach you.