Help & Support
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Installing AB Support in Teams
How to add AB Support to a Microsoft Teams channel and turn it into a working support desk — and how to work that same desk in a web browser afterwards. Your customers never touch either.
AB Support: Overview
AB Support is AI-assisted customer service your team works from Microsoft Teams or a web browser — customers reach you by web chat, email, forms, WhatsApp and SMS; tickets land in one queue. The hub for every AB Support help page.
Supported Platforms
Where you can use AB: inside Microsoft Teams on desktop, web, and mobile, from your browser, and through AI assistants via MCP — with a Microsoft 365 work or school account. Includes the 11 supported interface languages.
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