Help & Support
Find guides, tips, and answers to get the most out of AB. Browse by topic or search for what you need.
Attendance
How AB Talent works out attendance from assumed normal days and recorded exceptions, how holidays and approved leave count, and how closing a month for payroll works.
Troubleshooting AB Talent
What the messages in AB Talent mean and how to fix them, from missing access and empty balances to candidate mail, the directory and calendar bookings.
Writing to candidates, retention and erasure
How AB Talent emails candidates from your own mailbox, how long applications are kept, and how an HR admin keeps one longer or erases an applicant.
Interviews and scorecards
Arrange interviews in AB Talent, understand how the panel grants access to a candidate, book meetings in Outlook, and write scorecards without seeing anyone else's first.
AB Talent: Overview
AB Talent runs hiring and people operations in one place: open roles and candidates, the roster, time off, attendance and an HR help desk. What each tab does, what the AI does and doesn't do, and what AB Talent leaves to other systems. The hub for every AB Talent help page.
Using AB in Microsoft 365 Copilot
AB Projects, AB Sales and AB Support each come with an agent for Microsoft 365 Copilot. How to open one, what to ask, why every change asks you to confirm first, and what to do when an agent seems to be missing something.
Approving an ActionBridge app for your organization (for IT administrators)
For IT administrators: what approving AB Projects, AB Sales, AB Support or AB Talent for your organization grants, permission by permission, who can approve it, and how to undo it.
Your Monthly Allowance: Transactions and AI Credits
AB Support meters two things each month — customer transactions and AI credits. What each one counts, where to watch what is left, the warning Home shows you at 80%, what happens when either runs out, and how Usage Packs add capacity.
Why AB Projects Requires Microsoft Graph Permissions
Every permission AB Projects asks for, mapped to the feature it powers: organization-wide Microsoft Graph permissions an administrator consents to in Entra ID (mostly delegated), and the team permissions a team owner accepts per team, including the 2.4.0 one that lets thread replies sync to tasks.
Gantt Chart View and Timeline Tracking
How the AB Projects Gantt view works: tasks with start and due dates become status-colored bars with progress fill and dependency arrows; today and weekends are highlighted, and the chart opens where your open work is. Bars aren't draggable by design — every date change carries a reason into the task's change history and the Teams channel, which a drag can't record.