Help & Support

Find guides, tips, and answers to get the most out of AB. Browse by topic or search for what you need.



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Your Monthly Allowance: Transactions and AI Credits

AB Support meters two things each month — customer transactions and AI credits. What each one counts, what happens when either runs out, and how Usage Packs add capacity.

AB Support Troubleshooting

Fixes for the most common AB Support snags — replies stopping altogether, no inquiry cards, email not syncing, the AI answering wrong, the web-chat widget not appearing, WhatsApp and SMS not arriving, and signing in on the web.