Help & Support

Find guides, tips, and answers to get the most out of AB. Browse by topic or search for what you need.

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AB Support Troubleshooting

Fixes for the most common AB Support snags — no inquiry cards in the channel, email not syncing, the AI answering wrong, and the web-chat widget not appearing.

AB Support
troubleshooting
help
fixes
issues

Rating the AI's Answers

Customers can rate the AI's answers with a thumbs up or down; the score rolls up to a helpfulness percentage on your dashboard so you can track and improve answer quality.

AB Support
ratings
helpfulness
AI
feedback
quality

The AB Support Dashboard

The AB Support tab opens on a dashboard that shows your desk's health at a glance; the ticket list is the second view. What each metric means and how to switch views.

AB Support
dashboard
metrics
tickets
views

Category

AB Projects
28
AB Sales
17
Common
17
AB Support
6

Tags

AB Sales 17 CRM 17 Microsoft SSO 7 AB Support 6 AB Projects 5 Microsoft Teams 5 AB Projects documents 4 Teams integration 4 access control 4 Microsoft Teams task management 3

Search History

board view 7378 project summary export 1320 project updates 1303 ActionBridge 1273 Teams project roles 1244 project configuration 1226 project roles 1221 install in Teams 1184 Microsoft Teams task management 1179 assign task 1177 ACTIONBRIDGE task creation 1175 RBAC 1175 AI support 1169 task deadline notification 1168 ACTIONBRIDGE project settings 1167 one channel per project 1165 filters 1156 Microsoft 365 app 1154 task management 1153 permissions 1152 in-app messages 1149 collaborative task tracking 1147 reminder timing 1146 task workflows 1146 work planning 1144 project member communication 1141 AB 1133 ACTIONBRIDGE notifications 1123 Teams collaboration 1120 monthly charges 1115