Help & Support
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The AB Support Dashboard
A desk opens on an interactive dashboard — in Teams or the web app. Its metric tiles open the ticket list filtered to exactly those tickets, and its Who did the work section puts what the AI did beside what your team did. How to read every number.
How a Support Ticket Works
How an AB Support ticket works: the AI answers first and holds the ticket until it hands off to a human; plus the Needs a reply / Waiting on customer / Finished status categories, the suggested reply (including drafts from AI assistants), internal notes, the activity timeline, resolve reasons and Next ticket, and undelivered replies.
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