Help & Support

Find guides, tips, and answers to get the most out of AB. Browse by topic or search for what you need.

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How a Support Ticket Works

How an AB Support ticket works: the AI answers first, then hands off to a human; plus the Needs us / Waiting on customer / Finished status categories, internal notes, the activity timeline, resolve reasons, and undelivered replies.

AB Support
tickets
ticket lifecycle
statuses
internal notes
activity timeline
escalation
resolve
reopen
undelivered replies

Category

AB Projects
41
AB Sales
22
AB Support
20
Common
6

Tags

AB Projects 35 AB Sales 24 CRM 22 AB Support 20 Microsoft SSO 6 Microsoft Teams 6 admin consent 5 AB Projects documents 4 AI assistants 3 ActionBridge 3

Search History

board view 7451 project summary export 1391 project updates 1389 ActionBridge 1348 Teams project roles 1311 project roles 1295 project configuration 1293 permissions 1257 Microsoft Teams task management 1251 install in Teams 1251 ACTIONBRIDGE task creation 1245 RBAC 1244 assign task 1244 AI support 1242 ACTIONBRIDGE project settings 1239 one channel per project 1239 task deadline notification 1237 filters 1228 Microsoft 365 app 1226 task management 1224 work planning 1223 collaborative task tracking 1218 in-app messages 1217 reminder timing 1213 project member communication 1210 task workflows 1206 AB 1200 ACTIONBRIDGE notifications 1188 monthly charges 1179 Teams collaboration 1175