The AI Contact Center Handbook

A practical field guide to customer experience in the age of agentic AI — chapter by chapter, for teams evaluating AB Support.

Total of 2 articles available. Currently on page 1 of 1.

Appendix E — Vendor Market Guide

The 2026 CCaaS and CPaaS market map, a seven-vendor comparison, a hidden-cost checklist that catches the two-to-three-times multiplier on published pricing, and the reference-check questions worth asking.

Chapter 12 — Strategic Vendor Selection and Implementation

The four vendor camps, the phased rollout playbook, contract terms that actually matter, the shift to outcome-based pricing, and a twelve-month calendar of what goes right and wrong.