The AI Contact Center Handbook

A practical field guide to customer experience in the age of agentic AI — chapter by chapter, for teams evaluating AB Support.

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Appendix C — Security & Compliance Frameworks

PCI DSS v4.0 in twelve steps, the merchant-level thresholds that decide validation obligations, and a working comparison of GDPR, CCPA/CPRA, TCPA, LGPD, and APPI for any multinational contact center.

Chapter 8 — Navigating the Regulatory Minefield

A working map of the five regulations every AI-powered contact center leader needs to know cold — GDPR, CCPA, HIPAA, TCPA, and the EU AI Act — plus the governance-by-design apparatus that keeps modern operations defensible.