The AI Contact Center Handbook

A practical field guide to customer experience in the age of agentic AI — chapter by chapter, for teams evaluating AB Support.

Total of 2 articles available. Currently on page 1 of 1.

Part 5 — Execution

Part 5 of The AI Contact Center Handbook — where the book stops describing the terrain and starts telling you what to do: trust architecture, the changing workforce, and vendor selection.

The AI Contact Center Handbook — A Field Guide to Customer Experience in the Age of Agentic AI

A preview of Sho Shimoda's new book — what agentic AI actually means, why it changes the operating model of customer experience, and what it looks like in production inside Microsoft Teams.