The AI Contact Center Handbook

A practical field guide to customer experience in the age of agentic AI — chapter by chapter, for teams evaluating AB Support.

Total of 2 articles available. Currently on page 1 of 1.

Appendix F — CX Math and Operational Models

The four pieces of math a CX leader should be able to sketch on a whiteboard — Erlang C with a worked example, Erlang O concurrency, LLM inference economics with model routing and caching, containment arithmetic, and blended cost per contact.

The Toolkit — Six Appendices

Six practical reference tools from The AI Contact Center Handbook — glossary, readiness checklists, compliance frameworks, MCP developer toolkit, vendor market guide, and CX math.