The AI Contact Center Handbook

A practical field guide to customer experience in the age of agentic AI — chapter by chapter, for teams evaluating AB Support.

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Chapter 5 — The Experience Orchestration Platform (XOP)

Chapter 5 walkthrough from The AI Contact Center Handbook. The XOP is the sub-second decision layer above the CCaaS, CRM, and CDP — the brain that fuses live signals and CAMARA network APIs into a real-time answer.