5.3 任務管理工具 | 為團隊選對的工具

Good question — and the short answer is: no, AB doesn't read your channel messages automatically. It only ever acts when it's explicitly addressed. There's no background process watching conversations. In practice there are two workflows: 1. The Teams bot — you bring a message to it. The AB Projects bot ignores any channel message where it isn't @mentioned. To turn a conversation into a task, someone @mentions the bot in the channel (e.g. @AB assign to @Sara follow up on the pricing question) and it creates the task right then, assigned to that person. You can also DM the bot 1:1 to ask about your tasks, overdue items, etc. It never acts on messages it wasn't tagged in — so a customer thread sitting in a channel won't generate anything until a human explicitly hands it to the bot. 2. The AI / MCP path — an assistant turns feedback into a task. This is the "Feedback → AI analysis → Auto task generation" feature in the tutorial. AB exposes an MCP server, so an AI assistant you already use (Claude, ChatGPT, Cursor, etc.) can connect to AB. You paste or feed it the customer conversation, it analyzes the feedback, and it creates the task(s) in AB for you — including details like due dates and time estimates. The "automatic" part is the AI doing the analysis-and-creation step; you still decide what conversation to feed it. So to directly answer your two options: it's not ambient channel-reading. It's always "someone routes the message to the bot or to an AI assistant." That keeps it predictable and avoids AB touching conversations you didn't intend.