Images or Files Won't Upload
In AB Projects you add images where you write content — in a task or document comment, a description, or as your profile/project icon. There's no separate "attach any file" store; uploads are images embedded through the editor (and icon pickers). If an upload won't go through, here's how to troubleshoot.
1. It's images, not arbitrary file attachments
- Use common web image formats — PNG, JPG/JPEG, GIF, WebP. The rich-text editor's image button is for images.
- Profile and project icons specifically expect an image file (PNG/JPG).
- AB Projects does not provide a general document/file vault on tasks. To share a non-image file (PDF, spreadsheet, etc.), put it where your team stores files and paste a link into the task/comment instead of expecting a file attachment.
2. Shrink very large images
- Uploads are capped by the platform's request-size limit. A very large image (a huge uncompressed screenshot or photo) can be rejected.
- Resize or compress before inserting — a screenshot rarely needs to be more than a couple of MB, and smaller images load faster for everyone.
3. Make sure your session is valid
- Uploads require you to be signed in and a member of the project (scoped to the project via Microsoft SSO). There is no separate license that gates uploading.
- If your session has expired, the upload silently fails — reload the tab/page so you're freshly signed in, then try again (see SSO and Microsoft Login).
4. Check your network
- The image is sent to AB Projects storage. A flaky connection, or a corporate firewall/VPN/proxy that blocks the AB Projects domains, will cause uploads to fail or hang (see Microsoft Teams App Doesn't Load for the domain details).
- Try again on a stable connection; if it works off the corporate network but not on it, ask IT to allow the AB Projects domains.
5. Rule out a client glitch
- Reload the tab or page and retry — a transient editor/client state is a common cause.
- Try a different browser or device, or drag-and-drop vs. the file picker, to isolate whether it's local.
Good to know
- Images are stored in AB Projects' own storage — not in your OneDrive or SharePoint — so OneDrive/SharePoint policies don't apply, and there is no admin toggle that "disables uploads."
If uploads still fail after the above, contact support with a screenshot of the error, the image's format and size, and whether it fails on desktop vs. web.