Help & Support
Find guides, tips, and answers to get the most out of AB. Browse by topic or search for what you need.
The Team Tab: Is the Team's Approach Working?
The Team tab on an AB Sales workspace's Dashboard: the verdict on the last 30 days, progress and pace against your goals, orders by product, lead sources and outreach, the funnel, what gets replies, and each person's own work. Why a dash means not measured, never zero.
Plans, Pricing, and Your Lead Allowance
AB Sales is priced by how many new leads you add, not by how many people use it. Your first 100 leads are free, a plan adds 1,000 new leads a month, and the allowance is shared across every workspace in your organization.
Who Can See Your Tickets and Customers
Who has access to an AB Support desk's tickets and customers — desk membership is the rule, how you join depends on whether the desk is channel-linked or standalone, and one desk (or another AB product) can never see another's data.
Your Customer Store
Everyone who contacts your AB Support desk becomes a customer record, matched by email or phone number depending on the channel, so returning people bring their history. When one person arrives as two records, an agent can merge them. It's AB Support's own store, separate from the AB Sales CRM.
CRM Settings
Everything on the CRM Settings page — the workspace currency, the mailbox it sends from, the intake key for your website form and API, your products, goals you can measure (and why moving a goal's target needs a reason), the material the AI writes with, and your labels. Automation now lives on the Agents page.
MCP Tools Reference
All 75 MCP tools ActionBridge gives AI assistants — ab_* for AB Projects (tasks with overdue counts, time logging, schedule, Documents with keyword search, project statuses and types), ab_crm_* for AB Sales (leads, labels, opportunities, activities, email, Knowledge base, products and goals), and ab_support_* for AB Support (tickets, triage, draft replies, and the knowledge base the desk's AI answers from) — plus the slash-command prompts, resource feeds, which tools need a license, and which writes post a Microsoft Teams card.