Help & Support

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Your Customer Store

Everyone who contacts your AB Support desk becomes a customer record, matched by email or phone number depending on the channel, so returning people bring their history. When one person arrives as two records, an agent can merge them. It's AB Support's own store, separate from the AB Sales CRM.

AB Support
customers
contacts
history
email
phone
WhatsApp
SMS
merge
duplicate customers

Category

AB Projects
41
AB Sales
22
AB Support
21
Common
6

Tags

AB Projects 35 AB Sales 24 AB Support 22 CRM 22 Microsoft Teams 7 Microsoft SSO 6 admin consent 5 AB Projects documents 4 AI assistants 3 ActionBridge 3

Search History

board view 7601 project summary export 1426 project updates 1425 ActionBridge 1389 Teams project roles 1344 project configuration 1333 project roles 1333 permissions 1293 Microsoft Teams task management 1287 install in Teams 1281 RBAC 1278 one channel per project 1277 AI support 1276 ACTIONBRIDGE task creation 1274 assign task 1274 task deadline notification 1274 ACTIONBRIDGE project settings 1271 work planning 1265 filters 1259 task management 1258 Microsoft 365 app 1253 in-app messages 1250 collaborative task tracking 1248 project member communication 1246 AB 1245 reminder timing 1242 task workflows 1233 ACTIONBRIDGE notifications 1221 monthly charges 1214 Teams collaboration 1198