AI Customer Service · Microsoft Teams

AI customer service, native to Microsoft Teams

AB Support answers from your knowledge base and cites what it used, recognizes returning customers, routes what it can't solve to the right team — and replies to customers right inside Teams, at your desk or on your phone.

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Support that runs itself — inside Teams

It resolves the routine, recognizes who's asking, and brings people in only when it matters — all where your team already works.

Your knowledge base, answering for you

Customers ask in plain language; AB Support searches your wiki and knowledge base and resolves most questions instantly — and cites the source, so answers stay trustworthy.

Recognizes returning customers

Every conversation is linked to a customer record, matched by email address or phone number. When someone writes in again, their earlier tickets are already there — so nobody has to repeat themselves.

Routes each ticket to the right team

Just as AB Projects assigns work, AB Support sends each ticket where it belongs — another CS agent, the tech team, or the product team — with the reason attached.

Replies right inside Microsoft Teams

Answers reach customers in the app your team already lives in — at the desk or on mobile — so responses are fast and nothing gets lost in a separate inbox.

Fits your business, because the answers are yours

There's no industry template to set up. AB Support answers from your own wiki and help content, so retail returns, SaaS troubleshooting and travel rebooking all work the same way — you own the content, it does the answering.

When a human is needed, they start ahead

If a question needs a person, the agent opens with the full conversation, customer history, and a suggested reply — so they can resolve it in one click.

Built for real support teams

Everything a modern help desk needs, native to Teams.

Wiki knowledge base

Your help content, structured and searchable — the source the bot answers from.

Ticket management

Track every conversation from open to resolved, with status and owner.

Customer history

Every ticket linked to a customer record, matched by email or phone.

Team handoff

Hand a ticket to CS, tech, or product with the full thread attached.

Multi-language replies

Answer each customer in their own language, automatically.

Reply right in Teams

Respond on desktop or mobile, where your team already works.

Microsoft 365 SSO

Audit & oversight

See what the bot resolved, what it escalated, and why.

Frequently asked questions

It's support software where AI handles the front line — answering from your knowledge base, recognizing returning customers, and routing or escalating what it can't resolve — so your team focuses on the cases that truly need a person.

It searches the knowledge sources you point it at — your wiki and your help content — and answers from what it finds, citing the source so answers stay trustworthy. Anything it can't ground in those sources it hands to your team instead of guessing.

Yes — AB Support is a native Microsoft Teams app. It resolves and replies right in Teams, the app your team already uses at the desk and on mobile, so there's no separate console to learn.

It routes the ticket to the right team — another CS agent, the tech team, or the product team — and hands over the full conversation, customer history, and a suggested reply so the person can finish fast.

AB Support is coming soon. Talk to us to join early access and help shape what we build for your industry.

Bring AI customer service to your team

AB Support is coming soon. Tell us about your support team and we'll bring you into early access.

Talk to us