Help & Support

Find guides, tips, and answers to get the most out of AB. Browse by topic or search for what you need.

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Working the Ticket Queue

How to scan, filter, and work the AB Support ticket queue: new tickets appearing on their own, the inbox row signals, compact rows, long queues, quick filters and sort, saved filters, keyboard triage, Next ticket after resolving, and bulk actions.

AB Support
inbox
queue
filters
saved filters
triage
keyboard shortcuts
next ticket
compact rows
bulk actions
mobile
live updates

Assigning Tickets to Your Team

How to assign a support ticket to a teammate so a real team can divide the work, and how a ticket passes from the AI, which holds it while it answers, to a person.

AB Support
assign
ownership
agents
tickets

Category

AB Projects
41
AB Sales
23
AB Support
22
Common
6

Tags

AB Projects 35 AB Sales 25 AB Support 23 CRM 23 Microsoft Teams 7 Microsoft SSO 6 admin consent 5 AB Projects documents 4 AI assistants 3 API 3

Search History

board view 7634 project updates 1449 project summary export 1438 ActionBridge 1409 Teams project roles 1360 project configuration 1348 project roles 1344 permissions 1316 Microsoft Teams task management 1299 RBAC 1298 install in Teams 1298 AI support 1295 ACTIONBRIDGE task creation 1288 one channel per project 1288 task deadline notification 1287 assign task 1286 ACTIONBRIDGE project settings 1280 filters 1278 work planning 1278 task management 1273 AB 1271 Microsoft 365 app 1265 collaborative task tracking 1263 in-app messages 1263 project member communication 1258 reminder timing 1256 task workflows 1247 ACTIONBRIDGE notifications 1234 monthly charges 1228 Teams collaboration 1206