The HR help desk answers an employee's questions from two places only: their own AB Talent record and your company handbook. It shows where each answer came from. If it can't find the answer there, it doesn't guess: it passes the question to HR.
Asking a question
The help desk lives in the AB Talent app for Microsoft Teams, so your company needs that app. It isn't available in the browser.
- Open your chat with AB Talent in Microsoft Teams.
- Ask in your own words, for example “How many days of annual leave do I have left?” or “What does the handbook say about the commuting allowance?”
- Read the answer and its sources. Each answer lists what it used under Sources.
It works only in your personal chat with AB Talent. In a group chat it won't answer, because the reply would show to everyone in it. It answers questions and doesn't change anything: requests and approvals are made by people, on the Time off tab.
What it can read
About the person asking
- Employment details
- Time-off balances and requests
- Attendance
- Documents on file, such as when one expires
- Company items they hold
- The handbook, if you chose one
Never sent to the AI
- Anybody else's record
- The asker's name, email or phone number
- Disciplinary documents
When it can't answer
An answer it can't support with a source goes to HR instead, and the employee is told so. HR admins get a message in Teams, and the question appears under Questions for HR on Home.
HR sees the one question and what was already checked, never the rest of the conversation. If the person isn't on the roster, the help desk has no record to read, so it answers from the handbook if it can and otherwise passes the question on.
If you run HR: answering a question
- Open Home and find Questions for HR.
- Reply to the person directly, for example in Teams. AB Talent doesn't send your reply for you.
- Select Mark answered. The question leaves the list.
Home also shows how many questions the help desk answered and how many it passed to HR this month, under Done for you this month.
If you run HR: choosing the handbook
Without a handbook, the help desk answers from each person's own record only. The handbook is written in Documents, the wiki in AB Projects.
- Create an AB Projects workspace for the handbook and write it in Documents. See Project Documents. You have to be a member of it to choose it.
- Choose it. In AB Talent, People → Setup → HR help desk. Pick it under Handbook wiki and select Save.
Quick answers
| What you see | What it means |
|---|---|
| I don't know who you are in AB Talent yet | Open the AB Talent tab once to sign in, then ask again. |
| You're not on your company's AB Talent roster yet | HR needs to add you on People. Your question has been passed on. |
| There's no HR admin set up in AB Talent | Nobody can receive the question yet, so ask HR directly. |
The help desk is there for the everyday questions, so HR's time goes to the ones that need a person.