Help & Support

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Your Personal Settings

Your personal AB Support settings — profile, language, timezone, and the opt-in ticket digest email — how they differ from a desk's admin-only settings, and why the digest has its own Save button.

AB Support Settings

Two things are called settings in AB Support: your personal settings (language, timezone, ticket digest) and a desk's admin-only settings (members, channels, statuses, knowledge sources), reached from the gear inside the desk.

Editing Your Profile and Icon

How to change your AB Projects display name, profile photo, language, and timezone in the Settings tab. Your profile starts as a copy of your Microsoft 365 identity, then is edited independently inside AB Projects.