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Popular articles

Who Can See Your Tickets and Customers

Who has access to an AB Support desk's tickets and customers — desk membership, and why one desk (or another AB product) can never see another's data.

AB Support Troubleshooting

Fixes for the most common AB Support snags — no inquiry cards in the channel, email not syncing, the AI answering wrong, and the web-chat widget not appearing.

Installing AB Support in Teams

How to add AB Support to a Microsoft Teams channel and turn it into a working support desk. Your agents work in Teams; your customers never touch it.

Rating the AI's Answers

Customers can rate the AI's answers with a thumbs up or down; the score rolls up to a helpfulness percentage on your dashboard so you can track and improve answer quality.

Your Customer Store

Everyone who contacts your AB Support desk becomes a customer record, recognized by email so returning people bring their history. It's AB Support's own store, separate from the AB Sales CRM.

Assigning Tickets to Your Team

How to assign a support ticket to a teammate so a real team can divide the work, plus how assignment differs from AI-vs-human handling.

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